Frequently Asked Questions
Everything you need to know about our linear motion products and services.
What is the standard lead time for shipping?
Orders for in-stock items typically ship within 1-2 business days. Custom orders or large bulk shipments may require additional lead time, which will be specified at the time of purchase.
Do you offer international shipping?
Yes, we ship our products globally. Shipping costs and delivery timelines vary by destination and are calculated during the checkout process.
What is your return policy for actuators and control systems?
We offer a 30-day return policy for standard, unused products in their original packaging. Please note that custom-built actuators are non-refundable unless a manufacturing defect is present.
Are your products covered by a warranty?
Yes, all Progressive Automations products come with a comprehensive 18-month warranty that covers any manufacturing defects or operational failures under normal use conditions.
Can I get technical support for my installation?
Absolutely. Our team of expert engineers is available via phone or email to provide technical guidance, wiring diagrams, and troubleshooting assistance for your specific project.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-volume corporate orders.